Intelligent Customer Service Chatbots – What do they do?

Many people confuse chatbots with the little windows that pop-up, like the one on this page. Contrary to popular belief, intelligent customer service chatbots that are based on artificial intelligence technology (AI) are capable of doing this and so much more. Instead of browsing a website, calling or emailing intelligent chatbots engage in conversations with your customers directly, mirroring the experience of a real person but in a more instant, accurate and reliable way. Benefits of integrating AI into Customer Service A conversational chatbot understands your customers, integrates with your existing database and handles your most common customer service requests. As explained in…

Myriad in Brisbane – Connecting the dot connectors

Last week I attended Myriad, a three day technology and innovation festival in Brisbane. According to their site, some of the highlights of this event were: * 50+ local and international speakers * Next generation technology & Interactive experiences * Workshops & Fireside chats * Global Investment and insights * Powerful and inspiring stories * Connections * Investor matchmaking * Sweet, sweet Queensland sunshine. It sounds great, right? However, personally the biggest highlight was the alluring atmosphere where community members, local & international speakers and investors gathered together to discuss inspiration, innovation and impact through a common theme: the use of…

DayNinja app recognised for innovation

The DayNinja app has been featured on More Gold Coast publication as one out of six most innovative apps designed and developed on the Gold Coast, Australia. The free-to-download app is based on the revolutionary Pomodoro Technique by Italian Francisco Cirillo, one of the all-time favourite methods to effectively manage time and increase productivity. Innovation results from the combination of mindfulness and To Do lists to help the user find flow, block interruptions and maintain focus during the working day. "The app allows you to name and prioritise tasks for the day, creates a calendar, and uses a timer to break up the workday…

Technology trends: Mobile apps set to double by 2020

Market researcher App Annie has predicted the app economy with mobile apps could double to $101 billion by 2020, making quality app developers high sought after resources. Image credit: App Annie The story featured in VentureBeat, the leading source for news on technology innovation suggests, "the growth will be driven by increasing usage of apps and by greater smartphone adoption around the globe." Read the full article here. Header image credit: Mobile App Daily

Apps within apps – End of apps as we know them?

I wondered how long it would take for apps to start integrating with other apps.  The first app I noticed this occurrence was Uber - integrating Password1 to retrieve a filed Uber password.  Upon reflecting this really was nothing new in that Stripe and Braintree payments have been in apps for a long time via SDKs. With the arrival of the Apple Watch early 2015 users are likely to expect more than ever a consistent experience across all devices (smartphone, smartwatch, desktop and tablet).  The components in the fabric of the OSs are already supporting this concept through notifications across…

“Millions more needed for startups” – Dave McClure

Dave McClure, founder of leading US start-up tech accelerator program 500startups, recently spoke to Rose Powell of the Australia Financial Review. Full Article here Extract: ...it is the smaller end of the scale, the early seed stage capital investors, that Mr McClure said needs to shed their timidity and take more risks, for the sake of the ecosystem and their own wallets. Mr McClure said there should be less investments in the hundreds of thousands range, and more of millions of dollars. He warned that in a global game less daring players would soon be left behind. “Our biggest winners…

Uber set for ‘Uber valuation’ that would eclipse Twitter & Hertz

The 5 year-old startup Uber is shaking up the taxicab and black car markets with a predicted 'Uber valuation' set to disrupt some of the long established giants.  The booking app that quickly managed to disrupt the space is currently operating in 53 countries, and locally in Brisbane and Gold Coast. According to Uber Brisbane manager, Mr Mike Abbott, "Uber has been successful because our technology is pro-consumer, pro-driver and pro-community.” (source: Gold Coast Bulletin). Despite the attacks, Uber is taking the controversy and regulatory challenges in its' stride, and more so to its' financial success. "If Uber completes the funding, the valuation…

goStandby app receives local recognition

This month the team at Envisage Apps was interviewed by Sarah Blinco from Get it magazine, after one of their own mobile apps goStandby, received an impressive top 7 in the Anthill Smart 100 innovative companies awards. Their travel app became popular within the media circles after winning Startup Weekend Gold Coast last July. Read the full article below by clicking to jump to page 30 in Get it Magazine. Extract: What’s your view of the future when it comes to app technology – will apps become more and more ingrained in society, do you think? "The beauty of Apps…

Cloud threats Gartner’s top ten strategic technology trends for 2015

Gartner has recently identified the top ten strategic technology trends for 2015. In this year's report, the analysts describe their focus this way: "Factors that denote significant impact include a high potential for disruption to the business, end users or IT, the need for a major investment, or the risk of being late to adopt. These technologies impact the organization's long-term plans, programs and initiatives." In the document, the company highlights the overarching strategic tech themes as "the merging of the real and virtual worlds, the advent of intelligence everywhere, and the technology impact of the digital business shift." Cloud computing…

goStandby voted #7 in Anthill Magazine Smart 100 for innovation in 2014

goStandby, the app specifically designed for tour and activities operators has been voted #7 in Anthill Magazine Smart 100 for innovation in 2014. Nathan Challen lead the goStandby team on the Gold Coast and explained the idea came about after a personal experience with a whale tour company in Brisbane. He shared the moment when the awards were announced: "Initially, we were delighted to be listed as a candidate in the SMART 100 for 2014.  Then we were ecstatic to hear our final placing today!   We were placed #7 in the final judging." Anthill Magazine describes it's judging process: At…