Intelligent Customer Service Chatbots – What do they do?
by Nathan Challen
on April 29, 2017
in Technology, AI, Business, Chatbots, Technology, Trends
Many people confuse chatbots with the little windows that pop-up, like the one on this page. Contrary to popular belief, intelligent customer service chatbots that are based on artificial intelligence technology (AI) are capable of doing this and so much more. Instead of browsing a website, calling or emailing intelligent chatbots engage in conversations with your customers directly, mirroring the experience of a real person but in a more instant, accurate and reliable way. Benefits of integrating AI into Customer Service A conversational chatbot understands your customers, integrates with your existing database and handles your most common customer service requests. As explained in…